The Schockemohle guarantee
Everything Schockemohle make, from bridles to boots, is built to last for years of daily use. If something goes wrong because of how it was made, you're covered, and we'll sort it out with Schockemohle for you.
What's covered
Faults in the materials or in how your Schockemohle product was made, that show up under normal use. For example:
- Stitching that comes undone or unravels.
- Buckles, clips, studs or other fittings that break, bend or come loose.
- Leather that splits, tears or peels away at a seam, when it has been cared for properly.
- A finish, like patent leather or a coloured edge, that cracks or peels much sooner than it should.
- Crystals or decorations that fall out of a browband or other detail.
Not sure if your problem counts? Send us a claim anyway. Schockemohle look at every claim and make the final decision.
How long it lasts
Up to one year from the date you bought it from us. If you're not sure when you ordered, just get in touch and we'll check for you.
What isn't covered
- Normal wear and tear: the natural softening, creasing, fading and marking that leather and fabric get with regular use.
- Natural ageing of the materials.
- Damage from storing it badly, for example damp, mould, or hanging a bridle on a narrow peg.
- Damage from not enough care, for example leather that has dried out and cracked because it wasn't cleaned or conditioned. Our bridle care guide shows you how.
- Accidental damage, for example a horse breaking a bridle when tied up or pulling back.
How to make a claim
- Email us at hello@kingdomequestrian.com with your order number (or tell us if you don't know it), the email address you used on the order, your phone number, a full description of the problem, at least 2 clear photos of the fault, and whether you'd like a replacement part or a full replacement.
- We fill in Schockemohle's claim form and send it to them with your proof of purchase and photos.
- Schockemohle's claims team assesses it and makes the final decision on whether it's covered and how it's put right.
- We keep you updated at every step. If Schockemohle need to see the item, we'll organise getting it to them.
Need a new part?
Schockemohle reins and browbands are sold on their own, so you can replace or switch them without buying a whole new bridle. Get in touch and we'll help you find the right one.
Our part
We handle your claim from start to finish and support it with Schockemohle. The final decision is Schockemohle's, as the maker.
Your legal rights
This guarantee is in addition to your legal rights and doesn't affect them.
